Gaming is entertainment — and at qb999, keeping it that way is one of our core responsibilities. We provide Pakistani players with practical tools, honest information, and real support to ensure that your experience on our platform remains enjoyable, controlled, and within healthy boundaries.
At qb999, we believe that responsible gaming is not a checkbox — it is a genuine commitment that runs through every part of how we operate. For Pakistani players from Karachi to Peshawar, Lahore to Faisalabad, qb999 is designed to be a safe, transparent, and enjoyable environment where gaming stays within healthy limits.
Gambling — whether it is sports betting on PSL, cricket, or UFC, or playing online slots and live casino games — carries an inherent risk of addiction for a small proportion of users. qb999 takes this risk seriously. We have implemented a comprehensive suite of responsible gaming tools, clear policies, and real human support to help every Member maintain control over their gaming activity.
Our responsible gaming framework is built around four pillars: Prevention (stopping problem gambling before it starts), Detection (identifying early warning signs in account behaviour), Intervention (providing the right tools and support at the right time), and Recovery (supporting members who need to take a break or exit the platform permanently).
If you feel that your gaming is becoming a problem — that you are spending more than you can afford, that you are chasing losses, or that gambling is affecting your relationships or work — please use the tools described on this page and reach out to our support team. There is no shame in asking for help. qb999's team is trained to assist you with empathy, confidentiality, and speed.
All of these tools are available free of charge to every qb999 Member. Access them at any time through your account settings or by contacting our 24/7 support team.
Set daily, weekly, or monthly deposit limits on your qb999 account in PKR. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — giving you a real cooling-off window before any changes take effect.
Set a maximum session length so that the platform automatically reminds you — or logs you out — after a defined period. Reality check pop-ups show you exactly how long you have been playing and how much you have wagered in that session.
Take a short break from qb999 without permanently closing your account. Cool-off periods range from 24 hours to 6 weeks. During a cool-off, you cannot log in, deposit, or place bets. Promotional communications are suspended immediately.
Request a self-exclusion of 6 months, 1 year, 2 years, or permanent. Self-exclusion is irreversible for its stated duration. Your account is locked, all marketing is stopped, and any pending withdrawals are processed. This is the strongest tool available.
Define the maximum amount you are willing to lose within a set time period — daily, weekly, or monthly in PKR. Once your loss limit is reached, the platform will not allow further wagering until the period resets. A responsible way to protect your bankroll.
Our trained responsible gaming support agents are available around the clock via live chat. All conversations are confidential. If you feel your gambling is out of control, start a chat — no forms, no wait times, just a real person ready to help you today.
Self-exclusion is available to any qb999 Member at any time. The process is straightforward, and our team will process your request immediately — no delays, no questions asked.
Access your qb999 account on the platform. Navigate to your Account Settings using the menu at the top right of the screen. All responsible gaming tools, including self-exclusion, are located in the "Responsible Gaming" section of your account settings.
Within the Responsible Gaming section, select the Self-Exclusion option. You will be presented with duration choices: 6 months, 1 year, 2 years, or Permanent (indefinite). Read the terms for each option carefully before proceeding.
Select your preferred exclusion period. Note that once confirmed, the exclusion takes effect immediately and cannot be reversed before the end of the chosen period. Permanent exclusions cannot be reversed under any circumstances — even if requested by the Member.
Review your selection and confirm. You will receive an email confirmation to your registered address confirming that your self-exclusion is active. Any remaining account balance will be processed for withdrawal to your registered JazzCash, EasyPaisa, or bank account within standard processing times.
If you are unable to access your account settings for any reason — or if you need to request self-exclusion urgently — contact our live chat support team immediately. Our agents can initiate a self-exclusion on your behalf within minutes, 24 hours a day, 7 days a week.
Problem gambling can affect anyone. Being aware of the warning signs — in yourself or in someone close to you — is the first step towards getting the right help at the right time.
Continuing to bet in order to recover money already lost — often with larger stakes than originally intended — is one of the clearest indicators of problematic gambling behaviour.
Spending money on gambling that was intended for essential expenses — rent, utility bills, groceries, or family commitments — is a serious warning sign that requires immediate attention.
Feeling the need to conceal how much you are gambling from family, friends, or colleagues — including being secretive about deposits, withdrawals, or time spent on the platform.
Spending excessive time thinking about gambling — replaying past sessions, planning future bets, or being unable to concentrate on work, studies, or family because of thoughts related to gambling.
Taking loans, borrowing from family members, or using credit to fund gambling activity. In Pakistani households, this can put significant pressure on family finances and relationships.
Making repeated unsuccessful attempts to reduce or stop gambling, or feeling restless and irritable when trying to cut back. If this resonates with you, please reach out to our support team today.
Reflect honestly on the following questions. If you answer "yes" to two or more, we strongly encourage you to speak with our responsible gaming team.
Have you ever spent more on gambling than you planned to in a single session or week?
Have you gambled to escape stress, personal problems, or feelings of anxiety or depression?
Have you ever lied to someone close to you about how much time or money you spend on gambling?
Have you tried to reduce your gambling but found it difficult or impossible to stick to your decision?
Has gambling ever caused a significant argument, financial strain, or difficulty in your family or professional life?
Have you ever borrowed money from family, friends, or a financial institution specifically to gamble?
A summary of all responsible gaming controls available to qb999 Members, including how quickly each takes effect.
All limits are applied in Pakistani Rupees (PKR). Contact support to activate any limit.
qb999 operates a strict 21+ only policy. No person under the age of 21 is permitted to register, deposit, or play on the qb999 platform under any circumstances. This policy exists to protect young people from the potential harms associated with gambling.
All new Members are required to verify their age and identity as part of the KYC process before they can make their first deposit or withdrawal. Verification requires a valid Pakistani CNIC (Computerised National Identity Card), which confirms both identity and date of birth. Accounts that fail age verification are permanently closed and any deposits are returned.
qb999 also recommends that parents and guardians take active steps to prevent underage access to gambling platforms. This includes using parental control software, keeping your qb999 login credentials private and secure, and speaking openly with young family members about the risks associated with gambling.
Our responsible gaming support team is available 24 hours a day, 7 days a week. Whether you need to set a limit, take a break, or just talk to someone — we are here. No judgement, full confidentiality.
21+ only · Please play responsibly · Help is always available